flotsam, reviews

And the fail goes on

Not me. But I felt just like this. [Image Source: Microsoft ClipArt]
After all the frustration and heartache of the car dealership fail I mentioned in my last post, you’d think it could just get resolved already, and we could all move on.

Not so.

This morning I dropped my car off at the dealership (which, because I’m that ticked, I’m going to name again: Global Hyundai in North Plainfield, NJ). Because I’m a household of one person and one car, taking my car for service would usually mean staying with the car while it was worked on (in the interest of fairness, over the years I’ve dealt with some very nice, friendly, helpful people in their service department). 

But waiting for my car to be serviced, my friends, is a collosal waste of my time (and in this case, it would be all day and a waste of my vacation time as well). So I begged a pickup from a colleague (who had the day off so instead I was wasting her time & gas in the effort; PS I can’t express how thankful I am to her).

Nevertheless. I dropped the car, and waited for my ride, and went to work.

And by the time I got to the office, I had a call from the dealership. Continue reading “And the fail goes on”

flotsam

Customer service in America

As I am writing this blog, I am on hold with my cable television provider. You may recall that I mentioned in passing a week ago that the sound was cutting in and out on my cable TV.  Well, I confirmed the sound was fine on the TV, and tried resetting the unit, and when that didn’t work… they reset something on their side and 24 hours later I had sound restored to my cable.

Everything has been fine in the interim, but here we are a week later, and on every channel I get about 2 words out of every 5 minutes of dialogue.  Continue reading “Customer service in America”